- Order(s) can be cancelled till the time they have been dispatched from our warehouse.Cancellation for orders can be made by going to ‘My Orders’ on the website, clicking on the order and then hitting the cancel order. Please specify the reason for cancellation.
- In case of a prepaid order, the amount will be refunded back to the account from which the payment was made. Any amount paid will be credited to the same payment mode which was used for making the payment.
- In the event, the mode of selected mode of cancellation is “cash on delivery”, no amount is required to be refunded. In case of prepaid payment modes like credit card/debit card/net banking/ wallet (Amazon, Paytm), the customer will get the refund for the order at the source account within 7-10 working days from the date of cancellation.
RETURN & REFUND POLICY
- We accept return/replacement of products ordered on the website within 15 days of delivery of the order unless otherwise mentioned in the product details.
- Products such as Shaving, Grooming, Inner Wear and selected accessories and such products as specified in the product description are “Non-Returnable”.
- All items to be returned or exchanged must be unused and in their original condition with all original tags and packaging intact (for e.g. shoes must be packed in the original shoe box with all the tags and labels attached).
- To return/exchange your order, please follow the following steps.
- Login to Your account
- Go to My Orders
- Select the items that you want to return
- Click on “Return/Replace”
- Fill in the appropriate reason for return/replace
- You will receive a replace or return request confirmation via email
- Refunds will be initiated after the product has been received at our warehouse/seller location and has passed the quality check. If the picked up product does not pass the quality check, we shall ship it back to you
If you choose to exchange the item for reason of mismatch of size or receipt of a defective item, you will be provided with a replacement of the item, free of cost. However, all exchanges are subject to stock availability and subject to your address being serviceable for an exchange. Please note that we are only able to offer size exchanges. If you wish to exchange your item for an alternative product, we suggest that you return it to obtain a refund and purchase the new item separately.
- We send the return pick-up request to our logistics partners as soon as we receive the return request from you.
- Our logistics partner will pick up the product/s within 1-2 days of receiving the request.
- Our logistics partner shall make three attempts to pick up the product/s. If the item is not picked up in the third attempt, the return request shall be considered complete at our end. In that scenario, You can raise a fresh return request in case you are eligible under the time frame.
- Please keep the shipment ready as detailed above and ensure that You return all items for which the request was raised. If you fail to do so, the return option may not be available to You in the future, the discretion of which shall lie completely with the company.
- If you receive a message that ‘Pickup service is not available‘, we request you to send the product to our warehouse using a courier company available in your location. Please ensure that the products are in unused condition with their original packaging and tags intact. Also, please ensure that you insert the “Return Slip” which is a part of the invoice along with the product that is shipped. In the absence of the return slip in the courier, we will not be able to process the refund. After sending the shipment, please share the shipment details on our email address “firstname.lastname@example.org”.
- Please note it is mandatory to submit the self-ship details to get a refund for the returned item. Once we receive the returned items in our warehouse, we will refund the amount of the items and also the amount that you spent on sending the item to our warehouse maximum upto Rs.300.
- When you get to see the message ‘Pickup service is not available’ message, please send the product/s to our warehouse address mentioned in the return slip.